PRIVACY POLICY

We respect the privacy of all our customers. This privacy policy sets out the data processing practices carried out by us through the use of the website. If you have any requests concerning your personal information or any queries with regards to these practices please contact Schnitzel Forever on 0207 419 0022.

This privacy notice outlines the types of personal data we may collect about you when you interact with us. It also explains how we store, handle and protect your data and to ensure that you, as a customer of Schnitzel Forever, are fully informed of your rights.

 

The sections outlined below should answer your questions you may have. However, if you do have further queries, then please do contact us at: 

Schnitzel Forever Ltd

119 Stoke Newington Church Street

London, N16 0UD

United Kingdom

info@schnitzelforever.co.uk

+44 (0)20 419 0022

This privacy notice is issued on behalf of Schnitzel Forever Ltd so when we mention Schnitzel Forever, "we", "us" or "our" in this privacy notice, we are referring to the relevant company which is responsible for processing your data. We will let you know which entity will be the controller for your data when you purchase a product or service with us.

What personal data do we process?

We process personal data of our customers or visitors to our website for a number of different purposes, which are explained below.

"Personal data" or "personal information", means any information about an individual from which that person can be identified. It does not include data where the identity is removed (anonymous data).

Restaurant Reservations

The following personal information is required for us to make a reservation at our restaurant:

  • Booking Name

  • Telephone Number or Email Address

In order to provide exceptional customer service and to improve your dining experience, we may also collect and process additional personal information, including the following:

  • Special occasions - birthdays (excluding year of birth), anniversaries and that of your guest(s)

  • Seating preference

  • Allergies or food intolerances

  • Food and beverage preferences

  • Personal connections to other customers or staff

  • General preferences

  • Previous booking history

  • Any publicly available information - ie job title, company where you work, name of spouse, photograph

  • Encrypted credit card information

  • Mobility requirements

For online reservations at our restaurants, we use the third party booking engine The Fork and you will be directed to the The Fork website when making a booking online. In order to provide the online booking service, your personal data will be collected, transferred to and processed by The Fork, who are located in Australia as a data processor acting on behalf of Schnitzel Forever.

Private Dining

The following personal information is required in order to make a reservation for private dining:

  • Reservation name

  • Email address

  • Telephone number

In order to provide exceptional customer service and to improve your dining experience, we may also collect and process additional further personal information, including the following:

  • Special occasions – birthdays (excluding year of birth), anniversaries of the customer and any guests

  • Room preferences

  • Allergies or food intolerances

  • Food preferences

  • Personal connections to other customers or staff

  • General preferences

  • Job title, company name

  • Encrypted credit card information

  • Mobility requirements

e-Commerce and Retail

The following personal information is collected and processed by us in order to provide e-commerce services to you:

  • Name

  • Postal address and billing/delivery addresses (if different)

  • Telephone number

  • Email address

  • Credit/Debit Card details

  • Name of recipient (if a gift)

  • Delivery address, telephone number and email address of recipient (if a gift and if applicable)

This personal information may be shared with trusted third parties as data processors in order to carry out any necessary services for us, including shipping, fulfilment, and personalisation for a given order transaction.

How do we capture your personal data?

Reservations, bookings and orders at our restaurant can be made in the following ways:

  • Online

  • Phone

  • Email

  • In person

  • Via a third party (person or company)

  • Through social media – if you choose to interact with us

Personal data which is collected is then stored by us and processed in the corresponding business system in order for us to be able to provide the relevant goods and services to you.

We may also use collect and process publicly available information that we believe could be relevant to your reservations, bookings, orders or other interactions with us. We typically search engines like Google or Social Media (eg LinkedIn) to collect this information. In these circumstances, your Personal Information may be said to have been passively collected (that is, gathered without you actively providing the information).

We do not knowingly collect personal information from children under age of 13. If we learn that we have collected personal information from a child under age 13 without parental consent, we will take steps to delete that personal information as soon as possible.